Hawkvine USB3.0 HD PTZ Auto Tracking Conference Camera HV-VC004 Features:

●Up to 72.5°FOV;
●USB3.0 interface, raw data output;
●Support standard UVC protocol;
●Up to 1080p60 HD video format;
●Up to 12x optical zoom, 12x digital zoom;
●Come with IR remote controller;
●With OSD menu, supports image flip;
●Provide an extra DVI-D video interface;
●Support standard VISCA & Pelco communication protocols;
●RS232IN/IR & RS232OUT/RS485 control interface, support daisy chain;
●Special mechanical PTZ driving system, ensure precise positioning.

Q1. Can I have a sample order?

A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.

Q2. What about the lead time?

A:Sample needs 1-3 days, mass production time needs 5-10 days for order quantity more than

Q3. Do you have any MOQ limit for led light order?

A: Low MOQ, 1pc for sample checking is available

Q4. How do you ship the goods and how long does it take to arrive?

A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.

Q5. How to proceed an order?

A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places formal order.
Fourthly We arrange the production.

Q6. Is it OK to print my logo on product?

A: Yes. Please inform us formally before our production and confirm the design.

Q7: Do you offer guarantee for the products?

A: Yes, we offer 2 years warranty to our products.

Q8: How to deal with the faulty?

A: Firstly, Our products are produced in strict quality control system and the defective rate will be less
than 0.2%.
Secondly, during the guarantee period, we will supply replacement or repair services according to real situation.